Returns and refunds
At Herb Terra, our 60-day satisfaction guarantee is the heart of how we serve direct customers. If a Herb Terra formula does not earn its place in your routine, write to our care team within 60 days of delivery and we refund the full product price.
Who is covered (direct orders only)
This guarantee applies to direct orders placed on herbterra.com, herbterra.my, or herbterra.co.uk. Marketplace orders (Lazada, Shopee, Amazon, and others), wholesale orders, and resold products are handled by those channels' own policies. If you bought from a third party, please contact them for returns.
How the 60 days work
The 60-day window starts on the day your direct order is delivered. We recommend trying any new supplement for at least three weeks (most active ingredients need that long to show real effect), then deciding.
How to claim a refund
Email sales@herbterra.com with your order number and a short note about your experience. One sentence is enough. Our care team replies within one business day, Singapore time.
What we refund
We refund the full product price to your original payment method in 5 to 7 working days. Keep the bottle. Under the satisfaction guarantee, shipping fees are non-refundable unless your order arrived damaged or defective in transit. UK statutory cancellation rights are explained below.
Damaged or defective orders
If a direct order arrives damaged, defective, or incorrect, write to us within 7 days of delivery with photos. We replace the product or refund in full, including shipping.
Fair use
The guarantee is one refund per product, per customer, on direct orders. It covers a fair first try, not repeat purchases of the same SKU. Bulk and wholesale orders are out of scope. We reserve the right to decline refunds on orders that show patterns of abuse so this guarantee stays fair for everyone.
Important notes
- Products must be returned within 6 months of their expiration date when a physical return is requested.
- Refunds are processed after our care team reviews your request.
- This policy applies to direct orders placed on or after 11 May 2026. Earlier orders fall under the previous policy.
UK customers: statutory cancellation and refund rights
These rights apply in addition to our satisfaction guarantee. For eligible online purchases, tell us within 14 days of delivery that you wish to cancel. You then have another 14 days to return the items. Email sales@herbterra.com for return instructions. You pay the direct cost of returning a change-of-mind order. We refund eligible cancellations, including the original standard delivery cost, within 14 days of receiving the returned items or your evidence of return, whichever is earlier. Opened sealed goods may be excluded from cancellation where the health or hygiene exception applies; our satisfaction guarantee still applies according to its terms. Our guarantee, fair-use conditions, and request to report defects within 7 days do not limit your statutory rights concerning faulty or incorrectly described goods.
Contact
For all refund questions, write to sales@herbterra.com. Please allow up to one business day for our reply.